What you're agreeing to.

1. Who these terms apply to

These Terms of Service (“Terms”) form an agreement between Domino Digital Marketing (“Domino,” “we,” “us”) — a Florida-based studio owned by Dominic Calleiro and Devin Modia — and any individual or business (“you,” “the client”) that engages our services. By signing a project proposal, paying a deposit, or formally requesting work in writing, you accept these Terms.

2. Services we provide

We offer two core services:

• Custom website design and development: Strategy, design, copywriting review, development, testing, launch, and ongoing hosting and maintenance.
• AI receptionist setup and management: Configuration, training on your business information, deployment, and monthly management of an AI-powered phone and chat agent.

The exact scope of your project is defined in your signed proposal. These Terms govern all projects unless a separate written contract overrides them.

3. Pricing and payment

All projects are fixed-price. You'll see the full cost before any work begins — no hourly billing, no surprise invoices.

• Deposit: A non-refundable deposit (typically 50%) is required before work begins. This secures your spot in our schedule.
• Final payment: Due before the completed site goes live or the AI receptionist is activated.
• Monthly retainers: Hosting, maintenance, and AI management are billed monthly. The first month is due at launch.
• Late payments:Invoices unpaid after 14 days may result in work being paused. We'll always reach out first before pausing.

4. Your responsibilities

A good project runs on timely feedback and accurate information from both sides. You agree to:

• Provide all required content (text, images, logos, brand assets) within 5 business days of our request unless we agree otherwise in writing.
• Give feedback and approval within the timelines defined in your proposal.
• Ensure you have the rights to all content you give us (photos, copy, trademarks). You are responsible for any content you supply.
• Provide accurate information about your business — especially for the AI receptionist, where incorrect information affects what callers are told.

Delays caused by missing content or feedback from your side may push back the delivery timeline. We'll flag this in writing if it happens.

5. Revisions and scope

Each project includes a defined number of revision rounds in your proposal. Revisions mean changes within the agreed scope — not new features or structural redesigns.

• Revisions requested within scope are included at no extra charge.
• Work outside the original scope requires a new written agreement and may affect the timeline and price.
• Significant scope changes after design approval may require restarting a design phase.

6. Ownership and intellectual property

Once final payment is received, you own the finished website and all custom content we created specifically for your project — copy, design, code. You can host it anywhere, modify it, or hand it to another developer.

Third-party components (fonts, stock images, plugins, frameworks) remain subject to their respective licenses. We'll document these at handoff.

We retain the right to show the completed project in our portfolio and marketing materials unless you request otherwise in writing before project start.

7. Confidentiality

Any business information you share with us — client lists, pricing, strategy — stays confidential. We won't share it outside the project team or use it for any other purpose. The same applies in reverse: anything we share about our own systems, tools, or methods stays between us.

8. AI receptionist terms

The AI receptionist service has a few specific rules:

• Accuracy is your responsibility: You must keep us updated on any changes to your business hours, services, pricing, or policies so the AI stays accurate.
• 3-month minimum: The AI receptionist requires a 3-month minimum commitment. This gives us time to tune it and gives you time to see real results.
• Appropriate use:You agree to use the AI receptionist lawfully and in line with your industry's regulations. You are responsible for ensuring compliance in regulated industries (healthcare, law, finance).
• Third-party platforms: The AI relies on third-party services. Downtime caused by those providers is outside our control, though we will work to resolve issues as quickly as possible.

9. Cancellation and termination

Either party can end the relationship with 30 days' written notice. Here's what happens when that occurs:

• If you cancel during a project: Work completed to the point of cancellation is paid for. Any unused portion of your payment beyond that is refunded.
• If you cancel a monthly retainer: No refund for the current month. Service continues until the end of the billing period.
• If we cancel:We'll complete any in-progress work and refund any pre-paid fees for work not yet started.
• Non-refundable: The initial deposit is non-refundable in all cases, as it covers scheduling and project planning time.

10. Warranties and limitations

We deliver professional-grade work. We warrant that:

• Sites will load and function correctly at launch.
• We have the right to license any third-party components we include in your project.
• The work is original and does not knowingly infringe third-party rights.

We cannot guarantee specific business outcomes — more sales, more leads, higher rankings. Those depend on factors well outside a website or AI receptionist. We will tell you plainly what's realistic.

To the extent permitted by law, our total liability for any claim arising from a project is limited to the fees you paid us for that project.

11. Governing law

These Terms are governed by the laws of the State of Florida. Any disputes will be resolved in the courts of Alachua County, Florida, or via mutual written agreement to mediation first.

12. Changes to these terms

We may update these Terms from time to time. For active clients, we'll notify you of material changes by email at least 14 days before they take effect. Continued use of our services after that date constitutes acceptance.

13. Contact

Questions about these Terms? Reach out before you sign anything.

dominic.c@dominodigitalmarketing.com or devin.m@dominodigitalmarketing.com

Domino Digital Marketing · Florida, USA